FAQ

Frequently Asked Questions

Shipping

How long does shipping take?
Standard domestic orders typically arrive within 5–10 business days. Expedited options may be available at checkout.

Do you ship internationally?
Yes, we ship to select international destinations. Shipping times and rates vary by location and will be calculated at checkout.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for items in their original, unworn condition with tags attached. Please visit our Refund Policy page for full details.

How do I start a return?
Contact us at our contact page with your order number and reason for return, and our team will guide you through the process.

Payments

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure, encrypted payment system.

Products

Are your products authentic?
Yes. House of DMX is committed to curating only authentic, premium products. We stand behind the quality of everything we sell.

How do I find my size?
Each product page includes sizing information. If you need additional help, feel free to contact us.

Orders

Can I cancel or modify my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately if you need to make a change.

What if my item arrives damaged?
We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage and we'll make it right.

Still have questions? Reach out to us — we're happy to help.